Refund policy
ALL SALES ARE FINAL.
Due to the nature of beauty, skincare, haircare, fragrance, and personal care products, Boss Ivy Beauty does not offer refunds, returns, or exchanges once an order has been processed or shipped.
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery at:
Please include:
- Your order number
- Photos of the damaged or incorrect item
- A brief description of the issue
We are committed to customer satisfaction and will review all issues on a case-by-case basis.
Shipping fees are non-refundable.
By placing an order with Boss Ivy Beauty, you agree to these terms.